Our contact details.
Name: Towthorpe Ltd
Address: Manor Farm, Towthorpe, York, YO32 9SP
E-mail: info@towthorpe.com
The type of personal information we collect.
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Email addresses
Website user statistics
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the
following reasons:
Volunteer Pickers Contact Details
General enquiries
Goods bought online, on site or via telephone
We also receive personal information indirectly, from the following sources in the following scenarios:
If you message us via social media platforms such as Facebook, Twitter, Instagram, etc.
We use the information that you have given us in order to contact you regarding, but notlimited to:
Automatic confirmation of goods bought online
Request for volunteers during harvest season
Responding to enquires you have sent us
Send out goods via our online store to your chosen address
We will not share this information with anyone unless you explicitly ask us to.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent.
You are able to remove your consent at any time. You can do this by
contacting info@towthorpe.com
How we store your personal information.
Your information is securely stored on a server which is secured by a third party.
We keep your personal contact details, addresses for 12 months. We will then dispose your information by deleting this from our server.
We keep email addresses for 24 months if no contact has been received and dispose of this by deleting your address from our contacts list. Website user statistics are non-identifying. These are automatically deleted from the website analytics server after 12 months rolling.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@towthorpe.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@towthorpe.com